************** and undermine people

I'm so ****ed off I wish they could just close this home affairs down I was there to collect my ID it took me the whole day because of the lady called Lindiwe she is so rude or can I say she has anger issue I'm wearing uniform I work for goverment I even try to explain to her that I'm on durty she told me to do appointment to collect by the time I'm here for two hours for my surprise she assisted one of my colleague right in front of me and I arrived there long ago she even instructed the guy who was giving us ID not to assisted me and he can't do anything for me I should go outside hold the line again still I'm trying to explain to her I'm on durty she is still rude but she keep on taking people who just arrived to help