ABSOLUTELY NO SERVICE AT HOME AFFAIRS

Has anybody app**** for their id book or card online? I am having the most difficult time with this, first of all the line keeps cutting off or people are just putting the phone down. I have been trying for months now, just to get my email address confirmed. I have logged a call, but every time i call the Call Centre i must do all kinds of things, and of course they wont put you through to anyone who can actually assist you. Is this a ruse so that i cant vote??????? I cannot believe that because some **** broke into my residence and stole my property i have to go through all this hassle. Does anybody have someone i can contact withing Home Affairs, because apparently it is not about actually doing your job but who you know. I would appreciate some assistance, thank you.