absolutely no assistance

I previously app**** online via the Home affair app to do my passport. i had such a lovely experience. I now needed to do my ID an decided to do it online as well. initially I had no problems, I completed the application and made the payment. when I tried to make a booking the site kept telling me that no booking information was received no matter what time slot i picked.

i then had to take time off from work to visit FNB Lifestyle Centurion whom advised me that they cannot assist as all bookings have to go through the Home affairs. i then tried again (more than once) to make the booking and got the same results. i then tried numerously to call the numbers on the website and all it does is just ring.

the payment was made 2018/01/05 already and I'm still struggling to get any assistance. i am unable to take off a whole day at work to stand in a que to sort this out.

i have a baby on the way and i need this ID updated before the birth.

im very disgusted and should probably not have expected anything else but this is unacceptable. this has already been paid yet on one can help me