7 months wait for abridge birth certificate

This is the email I send but havent received any feedback<br> <br> Dear Mr Kotze / Mr Mokgele<br> <br> ID number: *** - Case number ***<br> <br> I've app**** for an Abridged birth certificate for my daughter at the Malmesbury office on 18 April 2015.<br> <br> I've phoned numerous times without getting any answer. In July we drove there to enquire just to hear that there is nobody to answer the phones (there is not enough staff) and that it's not ready we must be patient.<br> <br> On Monday 9 November I actually got through and the women informed me that she can't do nothing, I need to phone the call centre to get a case number and then I must phone her back and she will see what she can do. <br> <br> Problem again, the phone just rings or is just busy, I try at least 5 times a day.<br> <br> What am I supposed to do, why does a birth certificate takes 7 months? We're flying on holiday in December and I need it urgently.<br> <br> Can you please assist.<br> <br> Tania Labuschagne<br> Cell: ***<br>