***

Somerset West, if there was a 0 star rating, I would give them this. As a pensioner you do not expect to spend 4 hours in the hot sun and wind waiting to collect an *** (Not apply, just collect). What a sad state of affairs. Understaffed, no communication from employees, the security guard was not much more helpful and he was just trying to do his best, with no legible communication. Once inside the building, it became apparent that we would be there for a few more hours. Not enough staff, some staff on a 'go-slow', while others are running themself ragged. No coordination. One staff member was trying to handle payments as well as collections, which was disastrous. At 16h00 most of the staff stood up and left for home, leaving two staff members to try and sort out 30+ people! Shocking. Why were so many people allowed into the building to be assisted, when they clearly cannot do so. Lines outside should have been closed by 14h00! I suggest that you go the bank to do your business if possible. Much better service and friendlier too - ASBA Bank in Stellenbosch is fantastic - should have gone back there to collect ID's Home Affairs - time to pick up your game and get with the programme.