2 month's without a id Durban home affairs booking system is a disaster

2 Months Without an ID – Durban Home Affairs Booking System is a Disaster

I’ve been trying to get an appointment at the Durban branch of Home Affairs for the past two months to replace my identity card — and I still haven’t been able to secure one.

The online booking system is completely unreliable. It's either always fully booked, not working, or just not accessible. It’s nearly impossible to get help, and there’s no clear communication or support for people trying to do something as basic as replacing an ID.

As a result, I’ve been left without an ID for over two months, which has caused serious problems in my daily life — from banking and job applications to accessing services that require proof of identity.

It’s unacceptable that something so essential is made so difficult. The Durban Home Affairs branch needs to address this issue urgently, and the department as a whole must overhaul its booking system and improve customer service. South Africans deserve better.