10 MONTHS WAITING FOR UNABRIDGE BIRTH CERTIFICATE

I app**** for my son's unabridged birth certificate in March 2015 and have still not received it, I have called in numerous of times to the call centre but keep getting the same response. They have \escalated it"but still no joy. I called again on the 13th of January 2016 and spoke to a Ben who promised to call me at 9am with some sort of feedback but he did not call. On the 14th of January 2016 I spoke a agent by the Ruth who was more rude then helpful. She then transferred me to her manager Pontshoe Malema who advised and agents made an error by not entering the correct information. It took them 9 months to realise this error with no one apologising. Customer service is disgusting I have waited 10 months for the certificate and I desperately need it to travel in March with my son . I need some sort of assistance urgently "