Poor / No Service At Pavillion Home Affairs

My son had an appointment at Pavillion Home Affairs on 4th May at 8am. after waiting for over an hour and half, he gets his biometrics done, the manager then me they don't have paper to process his application. So, everything has been on hold since .

we took of work and a day from school, for nothing.

To date, they have not rectified this, my sons application is still pending on the system, I cannot do a thing or try to make a new application. Where is the professionalism and customer service gone too! These people feel its fine to just cancel when they feel like. I need your Branch to sort out my sons application ASAP.

The manager needs to do a better job!