Extremely Disappointed – Passport Application

I am extremely disappointed and frustrated with the service I have received from the Department of Home Affairs at Menlyn.

I app**** for my son’s passport on 26 May 2026, and to date, 17 August 2026, I have still not received the passport or any meaningful update regarding the application.

What makes the situation even more frustrating is the complete lack of communication. I have tried contacting the Menlyn Home Affairs office telephonically, but the line simply rings and is not answered. As a parent, it is extremely stressful to have no idea what is happening with your child’s important documentation after waiting for almost three months.

I understand that government departments can experience delays, but what is unacceptable is having to constantly follow up and being unable to get through to anyone for assistance. Applicants should not have to chase officials for basic information about applications that have already been submitted.

This experience has been incredibly frustrating and disappointing. There needs to be greater accountability, better communication with the public, and a proper system for applicants to receive updates on outstanding applications.

Home Affairs Menlyn, something needs to be done. People deserve better service, proper communication and accountability.