Worst service ever at Midrand Halfway House Clinic

<p>Yesterday on the 18/5/17 I had accompanied my spouse to visit the Midrand Clinic of which was not the first, just to mention it for the records.</p> <p><br /> Our first was on the 15/5/17 which was a very short one because we were informed that they took only the first 5 new people for ANTENATAL registrations, so we left.</p> <p>We were encouraged to come early in order to increase our chances of being assisted.</p> <p>So yesterday we got there around 6:03 AM to secure the possibility of an early registration, nevertheless we were the second couple to arrive and waited outside the perimeters up until 7:30 am when they opened.<br /> </p> <p>The remarkable service we got from the administration team in the morning was tarnished when we waited in the queues up until 12:05 PM</p> <p><br /> <br /> After 13:00 PM or so I decided to walk in the Operation Manager's office and spoke to a Ms. Maria Matsane about the service that's questionable.<br /> <br /> She couldn't believe that after 13:00 we were still at the clinic when I informed her that we were there before they even opened up. She went to enquire with the nurse about the holdup...</p> <p>Apparently nurse Deliwe Moshoette's explanation was that she had given preference to patients who were there for a follow up in order to speed up the queue. Another factor was that she was the only nurse available to assist and was dealing with different patient’s problems that needed ample time.</p> <p>The manager's tune changed too as I assumed she was trying to cover up for her staff... Maria said that "the first visits take longer" hence the nurse opted a different approach. <br /> Due to that they had changed their strategy before as there was another patient who had a similar issue and so they had to prioritize new registrations and apologized for the inconvenience.<br /> <br /> Well by me questioning the processes it seemed to prolong each and every consultation prior to Ms. M. Ramorwalo's turn to consult...</p> <p>These took over 45 minutes or so <br /> To our dismay she went in for her consultation at 14:50 PM and got out at 15:10 PM and that was it for her session.</p> <p>If that's the time frame why couldn't she help the only 3 people who had come through for their first visit registrations.<br /> I believe she had done so because of me reporting her, unless it's the norms of the faculty.</p> <p>I was astonished to learn that some of the test on the ANTENATAL RECORD were marked as done whilst the nurse didn't perform any!<br /> <br /> Whilst in consultation Deliwe couldn't mince her words of how angry she was as special people had complaints about her conduct and went on to share her sentiments with her colleagues... another elderly woman who just walked in the consultation room without even knocking on the door as the sign noted and she threw in her 2 cents worth too of sarcasm name calling.<br /> <br /> I wonder how did these women end up in public service when they don't have ubuntu?<br /> Is this customer service we should expect from our service provider?<br /> <br /> After all of that drama, Ms. Ramorwalo was informed that as she resides in P****long their facilities fall under City of Joburg but not Ekurhuleni so they won't be able to help her any further.<br /> <br /> So why is this crucial information not provided by the staff upon registration I ask?</p> <p>Because we could have been saved from the ordeal.</p> <p>Over 7 hours spent for a consultation!</p> <p><br /> This is pathetic!<br /> <br /> So I ask, why put up notices on the walls stating the consultation time frame of 1:03 whilst that's not the case or the times aren't adhered to?<br /> <br /> This is misleading and deceptive! Actions should be taken about these...</p> <p> </p>