Turning patients away for useless reason

This clinic has to be on e of the WORST CLINIC in the whole of South Africa. The clinic staff work whenever they feel like working, on the days they don't want to work they tell the patient that the clinic is closed . My helper got sick in January 2016, when she went to the clinic they told her the clinic will open the following week! we made plans to get her some medications and she got better. Yesterday (13.04.2016) she went to the clinic again around 9 am, they told her that the clinic will open at 1 pm, when she went bank after 1 pm, they told her that they won't attend to her because they (her & other patients) come to the clinic in their own time! Unless I am wrong, but clinics MUST open form 8am-4pm AND the staff should wait for patients to come to the clinic during those hours not the other way round? USELESS clinic staff are getting paid to sit and do nothing, when they actually do something is to ill-treat our elders!