Public Hospital demanding money

<p>good day</p> <p> </p> <p>As I'm writing this complaint in Butterworth Hospital.I assisted a lady, her child was transferred from Willowvalle Hospital to Butterworth.The lady is unemployed and she asked me because there was no ambulance available at the time</p> <p> </p> <p>The receptionist that is working at this moment told the lady that she MUSTpay R40.I gave the lady R40 because she was stressing about her child who's arm is broken.</p> <p>I then asked her if she received a receipt from the payment and she told me that the lady wrote R40 outside the child's folder.</p> <p>According to my knowledge government/public hospitals don't have to demand money if you don't have.</p> <p> </p> <p>My question is why is the receptionist demanding money and wher is the money going to?</p> <p> </p>