Poor service

On the 1st of march my mom was very sick she couldn't walk or talk then we call an ambulance it arrived ,when we got to Leratong no one assist us we wait and waited for assisted and they told us to wait for a doctor he/she went for a tea.As we arrived at 14H00 till 21H00 that's when they helped us.I was not happy at all!On the following week when I went to visit my mom they told me that they transfer her to Padekraal with out letting me know ,they told me that they did not have my numbers for me I was so surprise because I left my numbers to the nurses for in case something happens and they even transfer my mother without her medical file,how will they know the about her medical history at Padekrall/continue with the medication whilst her medical information is not there.....I'm so very angry about the treatment we get at Leratong.I even thing of reporting them to HPCSA cause i'm not the only one who is affected regarding this situation..