Disappointed about health department

A week or 2 weeks back ALLIFE Insurance has requested Department of Health in Alberton district to furnish them with my late niece medical records.The district is telling Alllife to wait for 3 or 4 weeks for them.Thats too long guys.Alllife can't process the claim because of health department.Can someone please from the department attend to this matter ASAP cause we wanna get over this and we can't heal as a family.