A person can die while waiting to be served

I took my mother to Stretford clinic in orange farm ext 2 on Friday last week, upon arrival my mother was able to speak but was weak- we arrived at the clinic at 07:00 am and the person who is responsible for files wasn’t there yet. The took my mother and gave her oxygen and run few test and at around 9am that was when her file was opened 😞she wasn’t in a good state and they had to call the ambulance which took too long to arrive from past nine to 14:00. The wasn’t an ambulance It arrived later as we got to baragwanath by 16:00 . Now my mom suffered new stroke while waiting to get help and she can’t even talk or move. I’m so disappointed in the service we received from the clinic and ambulances as well.