FW
Frik W

1 reviews | Active since Oct 2023

08 Jan 2024, 16:00

No Go Cruiser Installation.

Totally *********** and non-responsive to complaints. Brand New Toyota Land Cruiser send for aftermarket fitment. 1.Suspension was half fitted; the vehicle was delivered with one standard coil spring as from factory, cross negligence, this could have caused a serious accident. On complaining I was told by the owner to go to the supplier of the product and sort it out with them. Owner would not take responsibility or refund cost to repairs. 2.The 2way radio antenna was fitted right up in front of the headlight with no whip spring and damaging the paintwork on the side of the bull bar, no bracket was fitted to accommodate the aerial. The aerial would have damaged the headlight and bonnet guard. 4 hole was drilled in the brand new bulbar to hold the antenna base, now n rust thread on a brand-new bulbar. Also had to correct myself. 3. The long-range diesel tank was completely incorrectly installed and could take no diesel, I also had to have this corrected myself after the owner's daughter told me to sort it out with their supplier, no responsibility taken, or monies refunded for the repair. 4.Wiring for mirrors, antenna etc. was not run through the grommets, the grommets were pushed out and the wires was exposed between the steel hole and pushed out grommet, this could have started a fire over time if the wires damaged and got exposed. I had to re-run all wires at own cost, again no reply on request to repay me. 5.I was ill advised on an upmarket clutch, ending up with the wrong clutch in my cruiser and had to replace it again at own cost, the owner didn't want to do any warranty claim or help in any way, the daughter again referred Toyota to the supplier, they just dismiss your call for assistance and will take no responsibility. 6.Aftermarket brakes was fitted incorrectly, I received my car with virtually no brakes, again gross negligence, i also had to send that to professional and again no response to request for payment or any attempt to sort out the problem. 7.The 2way radio hires was hanging out of the roof console, I could not believe the vehicle was delivered like that, the vehicle had to go back for proper fitment. 8.The rear seat was not installed back properly, it does not lock in place, it was sent back twice, it still doesn't lock in. 9.The spotlight switch was installed on the side of the console, you can't reach the switch with your hand when the door is closed, like the bad advice on the clutch this company have no proper knowledge on parts or installation. 10.The spotlight kept on fusing, after inspection by n professional installment center it was noticed that all the light wires, parks, spots and headlight was all on the same wire/switch. Again, proof of no knowledge of what they are doing on your car. 11.The owner and his daughter are very friendly at first but become aggressive and arrogant when you start to complain and blame/refer everything to the suppliers of the product but are also unwilling to produce the quarantines on the product. they make it impossible to try and remedy some of the problems that could be sorted by the quarantines. You don't get your old parts back in the newly bought boxes as you would normally even if your car is serviced. 12. The overall experience is very bad; you get dragged in by a very nice website but as far as knowledge and fitment experience goes there is none whatsoever. My list of complaints still goes way beyond the above, but the worst is that they don't try anything to help you or remedy the situation.

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Replies (1)
Dents 'N All
Dents 'N All's reply12 Feb 2024, 08:40
Official
Good day Mr Frederick Westraat, we apologize regarding your concern. As we were corresponding numerous times with you to bring in your vehicle to assist you but unfortunately you still refused. We therefore offered you as well the option as the suppliers carry a product warranty and support as well we forwarded you all the details. As we value our clients we are saddened by your refusal.