Unsatisfactory Dentalrisk service

Dentalrisk’s customer service is absolutely pathetic! I have waited since Friday 21 August for an authorization number for dental surgery. The procedure is due to take place on Saturday 29 August. Under Covid the hospital pre-admission and Covid test has to be done by today. All you can do is email - no contact numbers are provided. All you get is the standard “Your claim is being processed “. Of course their is no complaints email address! What a joke!!!