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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2011
Very disappointed and do not recommend this practice
Extremely Disappointed with My Experience at Dental and Ortho Studios – Claremont I started my Invisalign journey in February 2026 and paid the full amount of R40,000 upfront, trusting that I would receive the treatment and results promised. Unfortunately, my experience has been incredibly disappointing and frustrating. After completing my 14th aligner, my teeth had still not moved into the correct positions. I was subsequently told that this was due to negligence on the orthodontist's part. Seven months have now passed with virtually no progress, and I was eventually informed that new aligners would need to be ordered so that the treatment could continue. It has now been six weeks since I last heard from the orthodontist. I have sent two follow-up emails without receiving a response. When I contact the practice, I am simply told that the new aligners have not arrived yet, with no further updates or indication of when I can expect my treatment to resume. What makes this situation even more upsetting is that I am now left with teeth that are still misaligned, gaps between my teeth following the shaving (IPR) that was done, and molars that no longer touch, making it difficult for me to chew properly. My mouth is also constantly uncomfortable due to the attachments that remain in place. I paid R40,000 in full, in good faith, expecting a professional service, proper communication and, ultimately, the results I was promised. Instead, I am left struggling to eat comfortably, with an unfinished treatment and very little communication or urgency from the practice. I cannot help but feel that because payment was made upfront, there is little urgency to ensure that my treatment is completed. I am extremely unhappy with the service I have received and would certainly not recommend Dental and Ortho Studios, particularly the Claremont branch, based on my experience. All I am asking for is accountability, proper communication and for the treatment I paid for to be completed as promised. I simply want my teeth corrected, my ability to chew comfortably restored, and to finally see the results I initially signed up and paid for.
1 reviews | Active since Sept 2011
Very disappointed and do not recommend this practice
Extremely Disappointed with My Experience at Dental and Ortho Studios – Claremont I started my Invisalign journey in February 2026 and paid the full amount of R40,000 upfront, trusting that I would receive the treatment and results promised. Unfortunately, my experience has been incredibly disappointing and frustrating. After completing my 14th aligner, my teeth had still not moved into the correct positions. I was subsequently told that this was due to negligence on the orthodontist's part. Seven months have now passed with virtually no progress, and I was eventually informed that new aligners would need to be ordered so that the treatment could continue. It has now been six weeks since I last heard from the orthodontist. I have sent two follow-up emails without receiving a response. When I contact the practice, I am simply told that the new aligners have not arrived yet, with no further updates or indication of when I can expect my treatment to resume. What makes this situation even more upsetting is that I am now left with teeth that are still misaligned, gaps between my teeth following the shaving (IPR) that was done, and molars that no longer touch, making it difficult for me to chew properly. My mouth is also constantly uncomfortable due to the attachments that remain in place. I paid R40,000 in full, in good faith, expecting a professional service, proper communication and, ultimately, the results I was promised. Instead, I am left struggling to eat comfortably, with an unfinished treatment and very little communication or urgency from the practice. I cannot help but feel that because payment was made upfront, there is little urgency to ensure that my treatment is completed. I am extremely unhappy with the service I have received and would certainly not recommend Dental and Ortho Studios, particularly the Claremont branch, based on my experience. All I am asking for is accountability, proper communication and for the treatment I paid for to be completed as promised. I simply want my teeth corrected, my ability to chew comfortably restored, and to finally see the results I initially signed up and paid for.