Terrible service and non-existent communication

It took 7 weeks for my car to be fixed which I could understand due to heavy volume after the hailstorm did affect many cars. However, I received my car back with my aerial missing, front number plate broken off and boot not being able to open (was in great condition when taken in) and I was told its wear and tear. I got fined a day after collecting my car due to the number plate being off and was told they couldnt find NW plates in JHB and didnt apologise for their mistake. The aerial is yet to be replaced after 2 months of collecting it. Jan Louie does not respond to my calls as well as the owner Eugene who has been ignoring my calls after promising to fix the issue. In context after two weeks of attempting to call, I had to ask my mom to call him and to my surprise heard he answered on the first attempt. In summary, if you looking for slow service, terrible communication and a place that does not take accountability for their mistakes they are your people.