Worst service EVER!!!

So had the awful pleasure of having to phone denis dental department today to find out what their requested ICD10 code is. I got told by Wayde that he cannot help me as he is not allowed to give me the code. Uhm why not? Nope very adamant that he is not allowed to give it to me. Ive been doing this a very long time and know that that isnt the case. Requested to speak to his manager, nope nothing like that there. I ask to speak to his team leader - in which he told me it doesnt work like that. Called me a karen and told me to calm down. Anyways- i phones the same tel no and spoke to a lovely friendly lady that gave me the ICD10 code within 3 mins.

Let me tell you, it was a ****** disgusting call!!