Worst medical aid

Sad poor customer service.. Still awaiting an email to say what will be covered for my son yet his in constant pain an his autistic an he crys every day an asks mum when i am going to take him to the hospital to help him an its getting worse the pain. Yesterday i get home after 8 from work an find crying an his face swollen with unbearable pain. Yet you think you on medical aid which will assist but bonitas primary in ca hoots with Denis is just declining my child an torturing him with more pain every day. Just hope same fame dont fall on there kids one day an then they will be more sympathetic...