MM
Mikateko M
1 reviews | Active since Dec 2015
26 Jul 2022, 13:43
Unfair treatment by DENIS
Denis is so unreasonable. They will do everything not to pay for a claim. Yes, they have scheme rules but I believe there are exceptional cases like mine where they need to provide exceptional responses.
I have pleaded my case which is very valid but they don't even want to hear reason nor give me a chance. I have been a Bonitas member for a while but after the service provided by their administrator I am having second thoughts.
They are unreasonable and refuse to see reason.
Helpful (0)
Replies (5)0
Replies (5)
DENIS's replyOfficial
27 Jul 2022, 15:19 Good day Mikateko M
DENIS hereby acknowledges your complaint.
Kindly e-mail your membership number as well as the details of your complaint to ***, in order that we may investigate and provide feedback.
Regards,
DENIS Complaints team
DENIS hereby acknowledges your complaint.
Kindly e-mail your membership number as well as the details of your complaint to ***, in order that we may investigate and provide feedback.
Regards,
DENIS Complaints team
DENIS's reply27 Jul 2022, 15:19
Official
Good day Mikateko M
DENIS hereby acknowledges your complaint.
Kindly e-mail your membership number as well as the details of your complaint to ***, in order that we may investigate and provide feedback.
Regards,
DENIS Complaints team
DENIS hereby acknowledges your complaint.
Kindly e-mail your membership number as well as the details of your complaint to ***, in order that we may investigate and provide feedback.
Regards,
DENIS Complaints team
DENIS's replyOfficial
28 Jul 2022, 10:32Good day Mikateko M
Sincerest apologies for the e-mail address not being visible.
We have traced your membership number and will be in contact shortly.
Regards,
DENIS Complaints team
Sincerest apologies for the e-mail address not being visible.
We have traced your membership number and will be in contact shortly.
Regards,
DENIS Complaints team
DENIS's reply28 Jul 2022, 10:32
Official
Good day Mikateko M
Sincerest apologies for the e-mail address not being visible.
We have traced your membership number and will be in contact shortly.
Regards,
DENIS Complaints team
Sincerest apologies for the e-mail address not being visible.
We have traced your membership number and will be in contact shortly.
Regards,
DENIS Complaints team
MM
Mikateko M's updateReviewer Update
11 Aug 2022, 10:43Good day,
I am still waiting to be contacted by Denis. Denis do not want to pay for my crown and also do not want to pay for the filling on my front teeth and it keeps on chipping because they need a crown.
I am waiting to be contacted so I can know how to move forward.
I am still waiting to be contacted by Denis. Denis do not want to pay for my crown and also do not want to pay for the filling on my front teeth and it keeps on chipping because they need a crown.
I am waiting to be contacted so I can know how to move forward.
MM
Mikateko M's update11 Aug 2022, 10:43
Reviewer Update
Good day,
I am still waiting to be contacted by Denis. Denis do not want to pay for my crown and also do not want to pay for the filling on my front teeth and it keeps on chipping because they need a crown.
I am waiting to be contacted so I can know how to move forward.
I am still waiting to be contacted by Denis. Denis do not want to pay for my crown and also do not want to pay for the filling on my front teeth and it keeps on chipping because they need a crown.
I am waiting to be contacted so I can know how to move forward.
DENIS's replyOfficial
12 Aug 2022, 14:18Good day Mikateko M
We had tried contacting you on the cell number on your membership record, without success.
Please advise of alternative contact numbers and a suitable time that we may call you, in order that we may assist.
Regards,
DENIS Complaints team
We had tried contacting you on the cell number on your membership record, without success.
Please advise of alternative contact numbers and a suitable time that we may call you, in order that we may assist.
Regards,
DENIS Complaints team
DENIS's reply12 Aug 2022, 14:18
Official
Good day Mikateko M
We had tried contacting you on the cell number on your membership record, without success.
Please advise of alternative contact numbers and a suitable time that we may call you, in order that we may assist.
Regards,
DENIS Complaints team
We had tried contacting you on the cell number on your membership record, without success.
Please advise of alternative contact numbers and a suitable time that we may call you, in order that we may assist.
Regards,
DENIS Complaints team
DENIS's replyOfficial
17 Aug 2022, 18:57Good day Mikateko M
We are unable to access the contact number provided (the information is hidden). We will request the necessary information from the Scheme and make contact just as soon as they respond.
Regards,
DENIS Complaints team
We are unable to access the contact number provided (the information is hidden). We will request the necessary information from the Scheme and make contact just as soon as they respond.
Regards,
DENIS Complaints team
DENIS's reply17 Aug 2022, 18:57
Official
Good day Mikateko M
We are unable to access the contact number provided (the information is hidden). We will request the necessary information from the Scheme and make contact just as soon as they respond.
Regards,
DENIS Complaints team
We are unable to access the contact number provided (the information is hidden). We will request the necessary information from the Scheme and make contact just as soon as they respond.
Regards,
DENIS Complaints team