MM
MAUREEN M

1 reviews | Active since Mar 2022

02 Mar 2022, 09:54

Unfair and very Bad experience

I payed +- R10000. 00 to the Dentist for tooth extractions and they only payed me R500. 00 the Lady told me I'm not covered and she also said to me my teeth were already damaged before I joined this horrible dental insurance. Please people be aware of this bad experience and the ask me to send letter from the Dentist and I did after the repudiated the claim. I don't want anyone to have this bad experience as their I don't slogan or what so ever they say pay the Doctor and fax the invoice we will pay. Yo just imaging I would have went to the clinic to abstract teeth for free but they gave me false info. I was told I was support to claim after 12 months were does that says in their policy. **** insurance company

0
Replies (3)
DENIS
DENIS's reply02 Mar 2022, 11:08
Official
Good day Maureen M

DENIS hereby acknowledges your complaint which relates to the one posted earlier this morning. 

Kindly e-mail your membership number as well as the details of your complaint to ***, in order that we may forward to the relevant department for investigation and feedback.

Regards,
DENIS Complaints team 
MM
MAUREEN M's update02 Mar 2022, 14:03
Reviewer Update
First of all the chronic that i know i have i BP. i didnt know about another chronic decease. if i knew i wasn't going to waist my children money to go to private dentist. i was going to go to public dentist to perform the procedure.

i want half of the amount that I payed to my Dental insurance as the teeth are already extracted. Is this not dental Insurance.
DENIS
DENIS's reply02 Mar 2022, 16:43
Official
Good day Maureen M

DENIS hereby acknowledges your reply. 

We await your e-mail, in order that we may investigate and provide a response.

Regards,
DENIS Complaints team