RUN as fast as you can from DENIS

I submitted a claim for a procedure that my son had to undergo onthe 25 September 2024, in the email to the claims department the transaction date was stated in the body of the email (25 September 2024) and attached was the pop and the statement of accounts. Received an email saying I must advise what date the procedure took place. So I got on the phone with an agent not even the people that deal with the claim (as that is not allowed). So instead of having a min conversation to understand where the miscommunication is coming from turned into a 30 minute exercise which I am still not sure whether or not it has been resolved...

I am honestly shocked how this company is still in business with all these bad reviews.... and the copy and paste responses are not even making me feel remotely positive about this company? it honestly seems like Hallo Peter is not working as their service delivery is non existent.... I honestly think the medical aid companies that partner with DENIS need to rethink this partnership as I am sure there are a lot of members that will happily move medical aid just in order to get away from DENIS, I am the first one to jump ship.

@Denis if you see this please don't even bother with your standard reply not interest thank you