NT
Nastassja T
1 reviews | Active since Nov 2015
16 Apr 2025, 14:23
My daughter *started* her orthodontic treatment second quarter of 2024
My daughter *started* her orthodontic treatment second quarter of 2024. Denis approved. Spacers were inserted. Top and bottom jaw. They are still in tact. She has follow up appointments. Her orthodontic treatment is still ongoing. Denis wont approve the consultation!!! According to them we have depleted our benefits and my daughter is only allowed orthodontic treatment ONCE in her lifetime. What a joke!!! I assume they are expecting me to remove the spacers with a plier myself.
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Replies (2)
DENIS's replyOfficial
16 Apr 2025, 15:09Good day Nastassja Theron
DENIS hereby acknowledges your complaint.
Kindly note that we will be making telephonic contact shortly.
Regards,
DENIS Complaints team
DENIS hereby acknowledges your complaint.
Kindly note that we will be making telephonic contact shortly.
Regards,
DENIS Complaints team
DENIS's reply16 Apr 2025, 15:09
Official
Good day Nastassja Theron
DENIS hereby acknowledges your complaint.
Kindly note that we will be making telephonic contact shortly.
Regards,
DENIS Complaints team
DENIS hereby acknowledges your complaint.
Kindly note that we will be making telephonic contact shortly.
Regards,
DENIS Complaints team
DENIS's replyOfficial
17 Apr 2025, 10:23Good day Nastassja Theron
Please be advised that your mobile number is saying not available on the MTN network. We have sent an email to the above email address to obtain your membership number and further information but still await feedback from yourself.
Only on receipt of this information will we be able to assist you.
Regards,
DENIS Complaints team
Please be advised that your mobile number is saying not available on the MTN network. We have sent an email to the above email address to obtain your membership number and further information but still await feedback from yourself.
Only on receipt of this information will we be able to assist you.
Regards,
DENIS Complaints team
DENIS's reply17 Apr 2025, 10:23
Official
Good day Nastassja Theron
Please be advised that your mobile number is saying not available on the MTN network. We have sent an email to the above email address to obtain your membership number and further information but still await feedback from yourself.
Only on receipt of this information will we be able to assist you.
Regards,
DENIS Complaints team
Please be advised that your mobile number is saying not available on the MTN network. We have sent an email to the above email address to obtain your membership number and further information but still await feedback from yourself.
Only on receipt of this information will we be able to assist you.
Regards,
DENIS Complaints team