LB
Leslie B
1 reviews | Active since Jan 2018
14 Dec 2023, 12:04
Missing Claim
Claim submitted to DENIS, received no reference number also unable to track on DENIS website.
Helpful (0)
Replies (8)0
Replies (8)LB
Leslie B's updateReviewer Update
18 Dec 2023, 12:42 181223QZBLXZ Denis Reference
LB
Leslie B's update18 Dec 2023, 12:42
Reviewer Update
181223QZBLXZ Denis Reference
LB
Leslie B's updateReviewer Update
19 Dec 2023, 06:44I have submitted my proof of payment at least thrice to the customer care at Denis and Bonitas and i still have no resolution.
LB
Leslie B's update19 Dec 2023, 06:44
Reviewer Update
I have submitted my proof of payment at least thrice to the customer care at Denis and Bonitas and i still have no resolution.
LB
Leslie B's updateReviewer Update
19 Dec 2023, 08:08 181223QZBLXZ Denis Reference
submitted original statement, proof of payment, updated statement reflecting payment again.
submitted original statement, proof of payment, updated statement reflecting payment again.
LB
Leslie B's update19 Dec 2023, 08:08
Reviewer Update
181223QZBLXZ Denis Reference
submitted original statement, proof of payment, updated statement reflecting payment again.
submitted original statement, proof of payment, updated statement reflecting payment again.
LB
Leslie B's updateReviewer Update
19 Dec 2023, 12:11 From: Customer Care <***>
Date: Mon, Dec 18, 2023 at 2:43 PM
Subject: LESLIE DOMINIQUE BUGAN_***
To: *** <***>
Good day, We refer to the attached. Kindly note DENIS requires proof of payment to further assist with your claim. Please note a proof of payment is: 1. The payment confirmation document from the bank2. The slip from the card machine.3. If the paid in cash, then a receipt is accepted.Please forward your proof of payment to ***
Date: Mon, Dec 18, 2023 at 2:43 PM
Subject: LESLIE DOMINIQUE BUGAN_***
To: *** <***>
Good day, We refer to the attached. Kindly note DENIS requires proof of payment to further assist with your claim. Please note a proof of payment is: 1. The payment confirmation document from the bank2. The slip from the card machine.3. If the paid in cash, then a receipt is accepted.Please forward your proof of payment to ***
LB
Leslie B's update19 Dec 2023, 12:11
Reviewer Update
From: Customer Care <***>
Date: Mon, Dec 18, 2023 at 2:43 PM
Subject: LESLIE DOMINIQUE BUGAN_***
To: *** <***>
Good day, We refer to the attached. Kindly note DENIS requires proof of payment to further assist with your claim. Please note a proof of payment is: 1. The payment confirmation document from the bank2. The slip from the card machine.3. If the paid in cash, then a receipt is accepted.Please forward your proof of payment to ***
Date: Mon, Dec 18, 2023 at 2:43 PM
Subject: LESLIE DOMINIQUE BUGAN_***
To: *** <***>
Good day, We refer to the attached. Kindly note DENIS requires proof of payment to further assist with your claim. Please note a proof of payment is: 1. The payment confirmation document from the bank2. The slip from the card machine.3. If the paid in cash, then a receipt is accepted.Please forward your proof of payment to ***
LB
Leslie B's updateReviewer Update
19 Dec 2023, 12:12Proof of payment downloaded and fwd to Customer Care <***>
LB
Leslie B's update19 Dec 2023, 12:12
Reviewer Update
Proof of payment downloaded and fwd to Customer Care <***>
LB
Leslie B's updateReviewer Update
19 Dec 2023, 14:59 Documentation requested again.From: Customer Care <***>
Date: Tue, Dec 19, 2023 at 2:52 PM
Subject: Member Card Number: ***
To: *** <***>
Good day, We refer to the attached. For us to process the payment of your claim we require an invoice/statement and proof of payment. We accept the following as proof of payment:
Date: Tue, Dec 19, 2023 at 2:52 PM
Subject: Member Card Number: ***
To: *** <***>
Good day, We refer to the attached. For us to process the payment of your claim we require an invoice/statement and proof of payment. We accept the following as proof of payment:
- A cash receipt if paid in cash.
- Card machine slip if paid with debit or with credit card.
- Bank proof of payment if paid via EFT.
LB
Leslie B's update19 Dec 2023, 14:59
Reviewer Update
Documentation requested again.From: Customer Care <***>
Date: Tue, Dec 19, 2023 at 2:52 PM
Subject: Member Card Number: ***
To: *** <***>
Good day, We refer to the attached. For us to process the payment of your claim we require an invoice/statement and proof of payment. We accept the following as proof of payment:
Date: Tue, Dec 19, 2023 at 2:52 PM
Subject: Member Card Number: ***
To: *** <***>
Good day, We refer to the attached. For us to process the payment of your claim we require an invoice/statement and proof of payment. We accept the following as proof of payment:
- A cash receipt if paid in cash.
- Card machine slip if paid with debit or with credit card.
- Bank proof of payment if paid via EFT.
LB
Leslie B's updateReviewer Update
20 Dec 2023, 15:21No resolution yet?
LB
Leslie B's update20 Dec 2023, 15:21
Reviewer Update
No resolution yet?
DENIS's replyOfficial
21 Feb 2024, 12:40Dear Ms Bugan, your complaint was attended to and the claim in question was processed and paid. Further communication will be provided to you. Thank you for bringing this to our attention. Regards, the DENIS Complaints Team.
Best regards,
DENIS's reply21 Feb 2024, 12:40
Official
Dear Ms Bugan, your complaint was attended to and the claim in question was processed and paid. Further communication will be provided to you. Thank you for bringing this to our attention. Regards, the DENIS Complaints Team.
Best regards,