Member Portion on Approved Quote vs Claim Statement

Utterly disgusted by a medical aid service that is so *********** to follow-up or even track an email. I've communicating with various people from your call center that deals with Bonitas Members.

All I need is to be reimbursed for a liability that ended up being much less than what the approved quotation.

Im giving the following details and would like feedback ASAP because I dont need to explain everything for 30 minutes every time that I call you to find out what the hell is going on.

Authorization number for treatment: 415848 Member Portion : R 4,192.72 Actual Member Portion as per claims statement: R 2,540.32

Clearly this indicates what i'm asking for, this is not so difficult to understand.