*****

Submitted a claim two weeks ago. Received a statement with last week's pay date. Third week in and no payment. Wrote a complaint here directly to Guardrisk and got a statement with a new pay date. I urgently need to visit my dentist to adjust my painful bite. This is unacceptable, I need an explanation as to why the first payment didn't come through. I was given a TAT of 2-3 working days but this is definitely not it.