Incompetence, inefficiency, inflexibility and total disdain for clients

Repeat incompetence and inability to provide correct statements and payouts thereby nullifying our ability to claim from our gap cover. A slow bureaucracy where the 'system' is always blamed and can never be over-ridden manually to correct mistakes made by the humans that feed the incorrect information into the 'system' in the first place. Each 'correction' takes 1 or 2 weeks (mostly 2) and when statements arrive they are still incorrect and so it goes on and on and nothing can apparently be done by management to bring the 'system' to order. Such pathetic inefficiency, inflexibility and disdain for paying customers will do wonders for your brand Denis!