I have to suffer for their employees mistake

I submitted a claim, date was incorrect on the statement, no one informed me, when I queried if they everything was in order they advised no they see the date was incorrect they needed a new statement. Sent it immediately where I was advised they will still process it. Received a email Wednesday 17 April 2019 that my claim was to be paid out and I quote: with this weeks pay-run” needless to say we are on Saturday no payment. Sorry they didn’t make the cut off to submit payment and now they can’t do anything. If they hadn’t told me I could have made other plans to borrow money but now I’m stuck. They can escalate and someone can call me back by Tuesday.. so thanks DENIS for making it impossible to feed my child this whole weekend. Will be sure to recommend your services...