Bonitas and Denis Pathetic service

I am very unhappy with the lack of services from Denis. My daughter needed orthodontist treatment but i need to pay prior to any specialists can assess or work. I learned that Denis could not access my banking details as it is not on your system after a being a member to this medical aid for a number of years. After having to wait for 3 months for a authorisation number for my daughter I had to phone a number of times to get this number. Then I had to pay thousands of Rands before the specialists could even start with their work. When I submitted my claims an *********** claims capturer failed to open the attachment which included my claims. This resulted me in having to resubmit the claims after back and forth calls to Denis. Now another 2month later I once again had to phone just to be informed that my banking details is not on the system and the cheque that was supposed to be posted to me is still not dispatched. Dnt see how thats possible seeing that I am a member of Bonitas and they can see my banking details on system. Another month later and R10000 owing to me Ive still not received my money, but bonitas still collecting their money from my bank account every month. Pathetic service id say. They *****ing my kids money from them!