Perfect Example of Customer DIS-service

<p>In mid-Nov 2016 I purchased 2 Deney's Full Cream Milkshakes 380ml for R19.99 each - Dom Pedro and Iced Capuccino flavours) They were absolutely tasteless - my husband thought they were both plain vanilla. </p> <p>I emailed Deney's on 22 Nov and the following morning, they rep**** by email saying theirs is a 'Premium Cost Product ' with the utmost quality control. They asked for the batch dates on the bottles so they could trace the batch and have it immediately removed from the outleys shelves. They also asked for my phone number & address so they could send me a voucher. Quite an impressive response I thought and I even congratulated them on their customer service! So the following day I sent them pictures of the bottles showing the batch dates as well as my details .... and that was the last I heard from them! I have emailed them twice since then and got nothing but silence - so their response was just a way to shut up a customer? Nice try, but that wont work with me. I gave them more than enough opportunities to remedy the situation - clearly this 'family owned & run business' just doesnt care</p>