Wesbank Councillor treats us like trash

The treatment I got from the office of Wesbank councillor is unacceptable .I went there on Friday the 2019-05-10 for a proof of address and I could not get it only because he was not there and yet the PA (Cleo) was there.I mean ,what is that ? Since when service delivery is carried around ? why must we suffer as people.they said I must fill a form and they will give me a call as soon as they are signed.5 days later no call and I went there again today (2019-05-15) only to find the office closed at 8:00 ,9:00 oclock two interns arrived and they told me to come back later as they have no keys and I refused cause what is that ?Its barbaric.I needed a proof of address for a job application and I wasted a whole day that I could have been at work as the office only opened at 12 :00 only because they saw that I am not leaving and I took pictures of them as they were busy doing their hair.I mean we voted last week,Is this the service we were voting for.After waiting for 4 hours they refused to give me 2 forms/proof of address.what is a proof of address that we must turn away a thousand times for it?