Pathetic ward 70 DA counsillor in JHB

So, the DA always says that they stand for giving better service and serving the community. I actually can't agree with them, unless the Gauteng office did not get the memo. Specifically ward 70 DA counsellor in JHB. I had an issue where City of JHB overcharged me by R4000 for my water usage. I tried resolving it, but it was talking to a brick wall as the meter readings they uploaded and the one on my meter differed completely. I sent a Whatsapp to him asking what else I can do. After not receiving a reply, I sent an e-mail to both his e-mail addresses and CC'd the Gauteng "leader" as well as the DA's help e-mail address. That was about a month ago and not even a reply from anybody! What a pathetic counsellor and party!! Clearly they are now just the same as the government, does not care about the people, just the votes.