Outdated processes City of Cape Town

My husband died last year and I was given a new municipal account in my name only. The rates were paid a year in advance and now because the amount has not yet been transferred from the old account to the new one they threaten to disconnect my water. That's not all. I have to pay R600 a day for electricity because 71%is deducted because I am in "arrears". Then once the money has been transferred I have to follow another process to try to get a refund. So until they transfer the funds I pay R600 a day as a widow. Shame on you City of Cape Town for not looking after your own. Allan Windy, Jordan Hill Lewis and Helen Zille I am deeply disappointed in what has happened and how difficult you have made it for me