1 reviews | Active since Feb 2017
DEMOCRATIC ALLIANCE: Poor attitude, support and performanc
<p>From: NICO LOURENS ********** <br /> Sent: Monday, February 27, 2017 11:30 AM<br /> To: ********** ********** /> Cc: ********** ********** 'Daleen Lourens'; 'Wessel van Vuuren'; ********** ********** /> Subject: RE: Municipal account and dumping of *******</p> <p> </p> <p>Hi Musi,</p> <p>Up to date I have not received any answer to my questions below. However, I again did not receive my account automatically for the month of February 2017 so I had to phone the Customer Care again today to get the email account copy. What makes me furious is that for months you could not sort out the problem to send me the monthly account automatically on email and then you have the audacity to charge me an “overdue Amount” of R 105-28 for late payment on the February account (see attached account), while it is your fault that I did not receive the automatic email account in time.</p> <p> </p> <p>I was really supporting the DA, but with this kind of poor attitude, support and performance, I can assure you that you will not get any votes from people whom I know or I.</p> <p> </p> <p>From: NICO LOURENS ********** <br /> Sent: Friday, February 24, 2017 10:20 AM<br /> To: ********** /> Cc: ********** ********** ********** 'Daleen Lourens'; 'Wessel van Vuuren'; ********** /> Subject: FW: Municipal account and dumping of *******</p> <p> </p> <p>Hi Marika</p> <p> </p> <p>Thanks for your response, although it took an exceptionally long time.</p> <p> </p> <p>Unfortunately your feedback (see your email below and your related attachments herewith) did not address my queries below at all.</p> <p> </p> <p>Your feedback was all about the meter readings being late. However, my accounts and readings were never late.</p> <p> </p> <p>1. My complaint was that the arrangement with the Municipality to send my monthly account on automatic email to me did not happen. (the account was every month completed on time and when I phoned them they sent it to me on email). Please read my complaint no 1 below and give me a relevant and clear answer on it.</p> <p> </p> <p>2. You did not address my complaint no 2 below at all. Please read my complaint no 2 below and give me a relevant and clear answer on it.</p> <p> </p> <p>I must make it clear that I am disappointed and not impressed with the poor response I received from the DA so far.</p>