COCT not Serious about Major Leaks and Damages

We have had a water leak since the 2nd March 2020, we have reported it three times with three new reference numbers give each time and escalated on numerous occasions. We have lost countless amounts of good water even though we are still in a drought and our complex is incurring huge issues due to this. The paving is collapsing and the area around the man holes is eroding and sinking. Will it take someone getting seriously hurt to get action. I sent a message on Twitter to try get action on Wednesday, 10th June 2020 and some men came around to pump this and take photo's, we asked them to take photo's of the damage as we will hold the COCT liable. To date we have water running out the manhole due to the rain and the paving collapsing more. Below is the message send on Twitter on the 10th to maybe invoke the action we got then, but I keep getting messages about escalating etc., attached are also photos of the damage and waste of water: We reported a burst pipe for our complex in 2 March 2020 with *** then again we followed up with a new *** and then again a new *** and still nothing has happened. Are we not still in a drought where water wasted at this level is unacceptable?!? Now not only has gallons of water been wasted but our complex paving and the area around the pipe is sinking and collapsing. We will hold COCT liable for this damage but after numerous calls and follow ups no one has come to fix this very severe issue. No one phones back as promised after escalating