Deluxe ****ming Buyers and Refusing to Refund

On the 27th I made an immediate payment to Deluxe Hair Studio as per instruction when one purchases hair. This communication is all documented on their WhatsApp number that they use for adverti*****ts and communication. I made ana arrangement to find my hair ready on the 29/08/2024 as I wanted to use it the following day on the 30th on my birthday then I postponed for Friday, 30/08/2024 but also couldn't make it.

I informed that I'll collect it on the 01/09/2024 at the same Bloed Street Branch.

To my shock, upon arrival I was told that I need to send a message to advise that I'm at the branch for collection. Only after response from the Midrand branch that operates the WhatsApp number that they'll then start sawing the hair bundles together and prepare my hair. My question is what did I make an immediate payment for hair to only be prepared upon my arrival at the branch. I have already paid for it and gave them enough notice. In regardless, I sent text at 10am. Nobody had returned to me. I took screenshots of when someone was online on that WhatsApp number around 18h00 last night. I requested for my refund, the messages were read and no response till date.

Please assist before. I open a case with he police.