Poor service

In June 2016 my car was in an accident and took it to Delta Panelbeaters. After the repairs were done I had to take it back three more times. The rubber in the mudguard was not installed, there were overspray on other parts of the body. The stone chip decals was not installed. My wife drive the car and after 1,5 weeks when I fill the car up with petrol I notice that there was overspray in the petrol cap area and also the rubber was sprayed white and had to take it back again.

In July this year I had to have a scratch on the door done again. I thought I will give Delta Panel beaters another chance. I completed a form where they ask you if you want a sms on the progress of the car and I ticked "Yes" but had to call once again to find out if the car was ready. Repair was done and receive the car on Friday, 18 August 2017. I called Mr. Bosman on Monday, 21 August because the body at the bottom of the door made a bulge. He said they will fetch the car and when I called late afternoon he said he completely forgot about it. Took the car back myself today, 22 August. The manager, Mr. Bosman asked me why it is like that, I said I should ask him the question, surely quality inspections should be done before the vehicle left the workshop. He even said to me that he saw it, strange when you saw it why let the vehicle leave the workshop. I called Delta Panel beaters two weeks ago to speak to Mr. Gaffley, the owner but was told he is not available and the he will call me back, up to today he did not call back. This morning when I took the vehicle back I asked if I can speak to Mr. Gaffley and was told he is busy on his computer and can't see me now I have to wait for a while. I waited for about 30minutes and again ask if Mr. Gaffley is still busy and was told that he will be long on his computer. Now if his computer work is more important than his customer, where his income is derive from, then I have a big question mark of his customer relations. People please think carefully if you want to take your car for the repairs to Delta Panel beaters. I will definitely also take the issue up with my insurance, Santam.