Landscaper has zero after sale service

Delta Landscape Solutions planted a tree in my garden which I was very happy with initially. However, here are a few of Delta Landscape Solutions's shortfalls:

1. Lack of Communication: Delta Landscape Solutions lacks in communication. The communication prior to the sale was kept to a minimum by the service provider and there was very little intention to engage with the customer during the sale process. This was the first red flag when I initially started dealing with the business. 2. After Sale Service non-existent: As the customer, I would like to communicate with Delta Landscaping regarding the future care of my newly planted tree. After the sale was made, the service delivered, and full payment secured, the owner had no interest in any further communication or advise to me as the customer, despite reaching out to him on multiple occasions. He doesn't take calls or respond to messages.

Delta Landscape Solutions, this is damaging your reputation and if this is how you deal with customers in general, your leads will not convert. "It takes 20 years to build a reputation and 5mins to ruin it. If you think about that, you'll do things differently."