There should be a negative star rating, specially made for delta coaches.

The bus failed to arrive, leaving us waiting for an astonishing seven hours in vain. The company's owner and those responsible for the buses demonstrate a shocking lack of humanity. Their service is abysmal, undoubtedly the worst I've experienced in my entire life. They are disorganized, unprofessional, and inept, making them unfit to serve the public. I earnestly wish there was an option to give a negative star rating, as I would unequivocally award them a -5