Service Not Rendered – Bus Never Arrived, No Refund or Communication

I made an online booking with Delta Coaches for my cousin to travel from Cape Town to Mthatha. On the day of travel, the bus never arrived. We only received a message saying the bus was “delayed”, but no further updates were provided. After waiting for hours, it became clear that the bus was not coming at all. Since then, Delta Coaches has been completely unresponsive. Their phones are not answered, and no assistance or refund has been offered. This caused significant inconvenience, stress, and additional unexpected costs, as alternative transport had to be arranged at the last minute. I am extremely disappointed with the lack of professionalism, poor communication, and failure to deliver the service that was paid for. I would like a full refund and proper accountability from Delta Coaches. I would strongly advise others to be cautious when booking with this company.