RIDICULOUS CUSTOMER SERVICE

YHOOOO!!! WHAT A HORRIBLE SERVICE. POOR POOR COMMUNICATION. THE BUS WAS SUPPOSED TO HAVE ARRIVED AT 23:00 PM 28/03/2024. IT IS NOW 3:53 AM 29/03/2024 AND THE BUS HAS NOT YET ARRIVED.WE ARE FREEZING OUTSIDE WAITING FOR THE BUS WE DON'T EVEN KNOW THAT IT'S STILL COMING. AFTER PAYING A FULL PRICE, NO ONE IS BOTHERING THEMSELVES TO UPDATE US. DELTA COUCHES NEEDS TO BE SHUT DOWN!!! THEY DON'T KNOW WHAT THEY DOING. VERY VERY VERY USELESS AND WASTE OF TIME.