Poor service of Delta Coaches in Umtata(EC)

On the 15/04/25 , I booked a tkt from Umtata-Cape Town and it was very affordable online,I tried to make a booking, then I struggled on the last step of payment, I decided to visit the branch for assistance, the gentleman refused to assist ,I asked why , he then said he only prioritize those who book at the branch ,I guess due to fare difference, I then kindly asked him to assist me as soon there's someone on the que, I will give that particular individual a space , this guy directed me to the lady at the gates who will assist me ,as soon I mentioned that I am buying tkt online, she was ****ed off, and also not willing to assist more especially when I mentioned how much was the tkt online, what a poor service from Delta representatives in Umtata🙆,even when I approached the drivers they even told me that they don't know even if there's a space because they were told buses are fully booked. I urge The authorities of this company to investigate why the staff is behaving like this, or are they benefitting somewhere somehow?even when purchasing a ticket there supposed to be some sort of baggage allowance,there you r being told to put the bag on scale even it's 5kgs you pay around R10 then you put the money in a plastic , you don't get a proof of payment and also your bag is not being tagged, please,you can do better than this, should you be interested in investigating this I do have names of those ******** agents