Pathetic Service ever

Pathetic service😡my husband took a bus at 16:10 from East London to Cape Town on the 31/12/2024, the bus got stucked yesterday, the 2nd bus was sent today 01/01/2025 after 2pm, I am telling you now he is still not at home, worse of all the 2nd bus also stucked yerrr, so basicaly it will take him 4 days to be at home come on guys.