Outstanding Customer Service

I booked a ticket last year from Cape town to Johannesburg but because there was unforeseen circumstances that took place, I unfortunately could not travel anymore. I requested a refund 4 days before my trip, I was told there are no refunds.

I was frustrated and furious but I had to let it go. I was given a contact number to call to request a voucher that I will use on my other trip. I called the number and they assured me I will receive my voucher, I should text or call them any day I want to travel they will make the necessary arrangements

10 months later, I called the number is went straight to voicemail. I went to their offices in Cape town Station and the gentleman was kind enough to listen to me and gave me an alternative email address to enquire from.

Today I email them and attached my electronic ticket that I booked last year and explained I was promised a voucher and I want to use it. A lady named Thandi responded to my email politely and asked for my name and the date I am planning to depart on.

With the information I provided, within a few minutes I received an SMS with my ticket number and an email after with the ticket attached

I know Delta has thousands of bad reviews but I give credits to their customer service that I received today. It was prompt and efficient.

I hope my travel with them will be as pleasant. I am truly hoping for the best as I have read so many horrible reviews already. I am scared but I hope I will share another review that is positive