Delta and Wezwe coaches

I am writing to lodge a complaint against Delta bus service and Wezwe bus service for their unacceptable and unprofessional conduct. On Wednesday, I booked a bus ticket for my mother at Computicket for the upcoming Friday. However, the following day, my mother started feeling ill, and we had to change the date of travel to Monday. On Saturday morning, I tried contacting Delta's contact details to make the necessary changes, but none of the contact numbers were operational, and no one responded. Consequently, I had to make a trip to their offices to change the date to Monday. On Monday, we arrived at the bus station 45 minutes before the scheduled departure time of 13:00. However, when we approached the desk to inquire about the whereabouts of the bus, we were informed that it had broken down, and we would have to wait till 18:00 for the next bus. This was unacceptable as my mother had a connecting flight that she had to take upon arrival, and 18:00 would interfere with her schedule. After an exchange of words, they said they would ask their other bus service, Wezwe, if they could take her on the 14:00 bus. We waited until 14:00, only to be told that the bus had a delay and would arrive at 15:00. We waited for close to 3 hours, during which time we discovered that the bus we had booked for my mother only had 4 travellers at 13:00. We also heard from other travellers that such incidents are common with Delta and Wezwe bus services. When the bus finally arrived, my mother had to wait till all the Wezwe bus service's booked travellers had boarded the bus. Throughout this whole situation, the traveller desk staff were rude and unapologetic about the event. When one of the elderly passengers who had been waiting since 13:00 asked one of the Delta agents about the delay ,he started shouting and even threatened to get physical. This incident is a clear violation of the travelers' rights in South Africa. As a traveler, my mother had the right to travel safely and securely, expect timeliness, fair treatment, information, and refunds and compensation if necessary. Unfortunately, Delta and Wezwe bus services breached these rights by displaying unprofessionalism and disrespect to their travellers. I urge all those planning to commute domestically in South Africa to avoid Delta and Wezwe bus services. They are the complete worst, and I would not recommend them to anyone. These bus services need to be audited and terminated from our roads .