Computicket and delta coches

I booked a delta coach Bus via computicket to depart from qtwn to joburg on the 26th November 2023 . Got to the bus station at 17:00 and the bus was suppose to depart at 18:40 but at 18:31 got an sms to say there might be delays due to ETA not confirmed which we didn't even know what that meant. We waited and waited until 1 delta Bus arrived at 19:55 and the driver asked for people that were suppose to depart at 18: 40 to show their tickets and we did and he started loading people I to the bus and he kept on jumping me and when I asked him why he became irritated or rather violent , I asked him to grant me access to the bus and he refused and when I stepped on the 1st to the 2nd step he pushed me and when I asked why he was refusing for me to travel he said he was doing g us all a favour as our bus is not the one he's on, I tried going inside the bus and the driver became violent and manhandled me and some passengers were reprimanded him but he did not stop and told me rhat i will wait forvmever as I will not be leaving with his bus and his collegue just stood there and didn't so anything as the driver kept on pressing his fingers on my face pushing and trying to drag me.

I did not get on the bus and it left , at 21:30 I panicked as I was left with guys only at the shell ultra city in qtwn and decided to book online an intercape Bus to leave for joburg and I did. Still delta coach was jowhere to be seen. So I have been calling computicket for a refund as I booked a second bus to leave for joburg due to delta not arriving, computicket is also giving me a run around and I have been on the phone with them for 2 days with no assistance. I emailed and still nothing. So delta coaches and computicket are failing me and I don't know what needs to happen now because I need my refund. I sent through all the proof and the foto of the driver but still nothing

I'm reachable on *** and my name is Yolanda, kindly assist