Completely Unacceptable Service from Delta Coaches”

Luxury Class Ticket – Poor Service & Refund Request

Complaint: I recently traveled with Delta Coaches from Cape Town Marine Station to Pretoria on a Luxury Class ticket and had a completely unacceptable experience. • The bus was over 2 hours late (scheduled 16:10, departed 18:15) with no communication or updates. The driver was rude when arriving. • The bus did not meet Luxury Class standards: no working bathroom, unhygienic facilities causing discomfort, air conditioning not working, and dirty floors. • During the trip, the driver allowed roadside stops for passengers to relieve themselves instead of proper rest stops, which is not acceptable for long-distance travel. • The bus arrived much later than scheduled (expected 09:45 in Pretoria), forcing me to cancel an important appointment.

This clearly represents a failure to deliver the promised service, which is protected under the Consumer Protection Act of South Africa.

I am requesting a full refund for my ticket and that this matter be escalated to management, with an explanation of steps Delta Coaches will take to prevent this in the future.

I urge Delta Coaches to respond promptly.