Complaints on Delta Coaches: they **** travelers

**** coaches: we booked a bus to Cape town departure at 11:00 am on the 04th of December 2023. At 10,30 while at the station we receive an sms indicating that there is a rescheduled time to 17:05 due to ETA which we don't even know what it is and the we tried calling customer service whom were very rude to us telling us that we cannot cancel our bus and will not get any refund, mind you I have an interview in cape town tomorrow morning (5 December 2023). Which I had to make an alternative transportation to arrive cape town in time for the interview.